DELIVERY AND RETURNS (現貨)

 

香港送貨:
(默認順豐速運/自選門市自取)
- 3-7工作天內送達


門市自取:
地點:ROSEMA.ESE STUDIO
新蒲崗太子道東新時代工貿商業中心3406室
日期:收到取貨通知後二十四小時前預約
時間:2-8PM (星期一至五)
* 取貨時請攜帶確認電子郵件*
 
國際追蹤遞送:
訂單只能發送到結帳時提供的地址,因此請在購買前確保地址正確

我們很樂意在交貨後7天內對任何商品進行退換。
如果您購買後已過了 7 天(國際訂單為 14 天),很遺憾,我們無法為您提供退換。

為了符合退貨資格,您的商品必須未經磨損且保持原始、未損壞、未清洗狀態並配有原始包裝。如果我們的客戶服務團隊認為不符合上述任何一點,他們將自行決定該商品是否適合退貨。如果退款被拒絕,您的物品將退還給您。

請注意,出於衛生原因,我們不接受任何珠寶首飾(包括鞋飾和內衣套裝或單品)的退貨。

Delivery to Hong Kong:
- delivered within 7-14 working days

Self-pickup at store:
Notice for pickup during Christmas Sale:
Location: ROSEMA.ESE STUDIO
Date: Every Wednesday
Time: 2-8PM
*Please bring your confirmation email with you when picking up your order*

International Tracked Delivery:
Orders can only be sent to the address provided at checkout, so please make sure the address is correct before purchasing

We will gladly exchange any item within 7 days of delivery.
If 30 days have passed since your purchase (14 days for international orders), unfortunately we are unable to offer you a exchange.

To be eligible for a return, your item must be unworn and in original, undamaged, unwashed condition and come with its original packaging. If our customer service team feel that any of the above points are not met, they will make their own decision as to whether the item is suitable for return. If the refund is declined, your item will be returned to you.

Please note that for hygiene reasons we cannot accept returns on any jewelery items (including footwear and lingerie sets or items).
  • Original Designs

    ROSEMA.ESE produces trendy clothing for young people with original designs.

    The design style of ROSEMA.ESE is derived from the collision between the street and the royal family.

  • High-Quality

    Selection of high-quality fabrics and patterns While the style is novel and unique, the material is equally important, and the quality of the material affects The look and feel of the finished shirt, insist on using the best quality fabrics and craftsmanship, and hope that every Apart from the style of a shirt, comfort is equally important.

  • Cultural

    Integrate brand into cultural activities Actively sponsor and organize dance and music events, just like the purpose of the brand, to achieve and Support more local culture and art.